Privacy Policy

Our Company privacy policy will explain how our organisation uses the personal data we collect from you when you use our website and not to the websites of other companies, individuals, or organisations to which we provide links.

What data do we collect?

Our Company collects the following data:

Identity Data includes name, job title and company name (if company purchase).
Contact Data includes company address (if company purchase) or residential billing and delivery address (if consumer purchase), email address.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of publications you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your identifying customer number, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website and our products.
Marketing Data includes your preferences in receiving marketing from us.
Communications Data includes all correspondence that you may have with us whether by email or post or otherwise.

How do we collect your data?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Correspondence and Financial Data by filling in forms on the website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

o wish to buy our services;

o create an account on our website;

o subscribe to our publications;

o request marketing to be sent to you; or

o give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from analytics providers such as Google based outside the EU.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the EU.
Identity and Contact Data from data brokers or aggregators based inside the EU.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

How will we use your data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Process your order and manage your account.
Email you with special offers on other products and services we think you might like.
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with Third Parties

THIRD PARTIES

Service providers acting as processors based in the United Kingdom who provide postal delivery services, telemarketing, email marketing, IT support, cloud-based data management services, data broking and data cleansing services or debt recovery services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

We do not sell your personal data to third parties.

How do we store your data?

Our Company securely stores your data at our server and mirrored to an additional server in a different building.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

We only send email marketing or newsletters where you have checked the tick box on all order forms to agree to marketing communications from us should you wish to receive such communications.

We may also send marketing and newsletters by post, or we may call individuals in companies where we have reasonable grounds for believing they may wish to purchase or subscribe to our publications.

You can ask us to stop sending you marketing messages or contacting you with marketing at any time by following the opt-out links on any marketing message sent to you or by contacting us on 01638 711295 or via email info@icebergecoenergy.co.uk at any time.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@icebergecoenergy.co.uk

Call us at: 01638 711295

Or write to us: Iceberg Eco Energy 60 The Street, Barton Mills, Bury St Edmunds, Suffolk IP28 6AA

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites?

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy?

This version was last updated on 21 March 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to contact us?

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@icebergecoenergy.co.uk

Call us: 01638 711295

Or write to us at: Iceberg Eco Energy 60 The Street, Barton Mills, Bury St Edmunds, Suffolk IP28 6AA